Nabha Cancellation & Refund Policy
Who you are buying from. This depends on where you are, and is shown at checkout before you pay.
- India — Varalix Digitech Solutions Private Limited is the Merchant of Record. We sell to you directly, issue a GST tax invoice bearing our GSTIN, and handle your customer service, cancellations and refunds ourselves. Razorpay processes the payment on our behalf; it is not the seller.
- Outside India — our online reseller Paddle.com Market Ltd is the Merchant of Record. Paddle invoices you, calculates and collects any tax applicable where you are, handles payment-related customer service, and executes refunds to the original payment method. Refund eligibility is decided under this policy.
In both cases Varalix provides the Service and this policy sets the terms.
1. Plans, terms and auto-renewal
- Paid plans are billed monthly in advance, in the currency shown at checkout, and renew automatically for the same term until cancelled. The renewal price and term are shown before you pay and in your order confirmation.
- Pricing and plan limits: nabha.cloud/pricing.html.
2. How to cancel
Cancel any time in Settings → Billing → Cancel renewal, or by emailing founder@nabha.cloud from an administrator account. Cancellation stops the next renewal; you keep access until the end of the paid period. We do not charge cancellation fees.
3. Refunds
- Refund window: Full refund on request within 14 days of your first paid subscription. After that, fees already paid are not refunded, because cancelling leaves you with the service until the period you paid for ends.
- Outside the window, fees are non-refundable and we do not prorate partial months or unused capacity, except where the Terms of Service expressly provide a pro-rata refund (uncured breach by us; sub-processor objection under the DPA; termination for an IP claim).
- To request a refund, contact founder@nabha.cloud. Customers outside India may also contact Paddle at paddle.net. Refunds go back to the original payment method — executed by us via Razorpay for Indian customers (with a corresponding GST credit note), and by Paddle for international customers — typically within 5–10 business days depending on your bank.
- Refunds may be refused for accounts terminated for breach of the Terms or Acceptable Use Policy.
4. Free plans and trials
Free plans may be discontinued or downgraded on 30 days' notice. Trials convert to a paid plan only if you actively subscribe; we do not auto-charge at the end of a trial.
5. What happens to your data
On cancellation or expiry, your workspace becomes read-only/inactive; you can export your data for 30 days, after which it is deleted per the Terms (Section 11.3) and the Privacy Policy retention schedule (records required by Indian law are retained for the statutory period only).
6. Price changes
We give at least 30 days' notice of price changes; they apply from your next renewal. If you do not agree, cancel before the renewal date.
7. Taxes on your invoice
- India: the price shown excludes GST; Indian GST is added at checkout and appears on the GST tax invoice we issue, which carries our GSTIN and is valid for input tax credit where you are eligible.
- Outside India: the price shown excludes tax; any VAT, GST or sales tax applicable where you are is calculated, collected and remitted by Paddle as Merchant of Record, and appears on Paddle's invoice.
8. Contact
Billing and refund questions: founder@nabha.cloud · +91 98865 62920 · Paddle buyer support (international orders): paddle.net.